We Love Your Questions — But Please Read Our FAQs First!
We’re always happy to help, but we’re also busy fulfilling orders! Before reaching out, please take a moment to review our most common questions below — chances are you’ll find your answer here.
How long does shipping take?
BC to Manitoba: 2–5 business days
East Coast & Maritime Provinces: 4–7 business days
Northern Territories: 5–9 business days (due to fewer transport routes)
When’s the best time to order for faster delivery?
Timing matters!
Canada Post accepts mail on Saturday but is closed on Sunday, so shipments don’t move over the weekend.
We pack all orders received from Friday through Sunday on Sunday evening, allowing them to go out first thing Monday morning.
💡 Tip: Order over the weekend for the best chance of receiving your package by the following Friday!
My e-transfer was accepted — why is my order still on hold?
We manually process all e-transfers to protect your privacy. Auto-deposit would expose our banking information, so we use password-protected deposits, which can slightly slow processing.
Processing speed depends on when you place your order:
Orders placed early in the day are usually processed the same day.
Orders placed later may be held overnight.
On weekends, we process at a slower pace.
You’ll typically receive a tracking number within 24 hours on weekdays or 48 hours on weekends.
⚠️ Important: You may need to verify your e-transfer twice
Some banks have added extra security steps for e-transfers. Even if we enter your password correctly, the deposit may be delayed until you confirm the transfer a second time.
You’ll usually receive a text or email from your bank asking you to verify that the transfer was legitimate.
👉 Be sure to check your messages promptly so your order isn’t delayed.
This measure is entirely bank-controlled and helps prevent fraud. It’s most common with new recipients and typically won’t happen again after your first successful transfer.
What payment methods do you accept?
Interac e-Transfer
Credit Card (for returning members only) — available after your first successful e-transfer order.
My order has a tracking number, but it hasn’t moved!
We use express shipping for the fastest delivery, but to maintain privacy, we don’t drop all packages at the same location.
This means your parcel may not be scanned by Canada Post until it reaches a main processing center.
Although your package is already en route, you may not see updates until that point.
This can sometimes add 1–2 business days to tracking updates — especially during busy seasons or long weekends.
💡 Tip: Plan ahead if you need your order by a specific date.
Do you ship outside Canada?
🚫 Absolutely not.
We only ship within Canada and will never operate internationally.
If you’re a Canadian using a U.S. VPN, please let us know — we do not respond to U.S. citizens.
Do you really lab-test your products?
Yes — every product we sell is lab-tested.
Transparency and quality are core to our values, which is why third-party testing is a standard part of our process.
You can view our test results anytime via the Lab Testing link in the website footer.